Travel Advisory

Our Commitment to Safety with You in Mind

COVID-19 MESSAGE AND FLEXIBLE RESERVATION POLICY

Last updated July 1st, 2020 at 3:30PM

RESORT REOPENING

We are pleased to inform you that GullWing reopened to guests on Wednesday, May 27th.  In accordance with local and state restrictions, we are ensuring our operations are in a manner which is safe, responsible and considerate of the future. 

CURRENT RESTRICTIONS:

The Town of Fort Myers Beach requires all persons over the age of 6 to wear a face covering or mask when social distancing is not possible.

  • Reservations will not be permitted nor new guests accepted for check-in from areas identified by Governor DeSantis through Executive Orders as high-risk (currently Connecticut, Louisiana, New Jersey and New York; reservations made prior to an area being designated as high-risk will be honored. Areas may be added or deleted based upon further Executive Orders by the Governor and will noted in this advisory.

Our team at GullWing will continue to monitor the COVID-19 virus updates provided by the World Health Organization, the US Centers for Disease Control and Prevention (CDC), and the Florida Department of Health. In response to the unique circumstances of COVID-19 and our commitment to serve our guests with genuine hospitality, we are taking proactive measures based on the recommendations of governments, public health authorities and medical professionals as the health and well-being of our guests and team members is our highest priority.

We are thankful to reopen and look forward to once again welcoming those traveling to the resort. With the continued safety of all in mind, please note that Resort services and amenities have been temporarily modified or suspended

When you are ready to travel, we are ready to serve you as our guests.

FLEXIBLE RESERVATION POLICY

We at GullWing will continue to temporarily adjust our reservation policy to allow more flexibility when booking. You should have confidence and peace of mind in knowing if your travel plans change abruptly, we will provide flexibility to allow changes and modifications to your reservation. View the details here.

Our team is available to assist you with reservation inquiries from 9:00am - 6:00pm daily by phone at (844) 234-2965 or by email at reservations@sunstream.com

OUR COMMITMENT TO SAFETY AND CLEANLINESS

The safety and security of our Guests and Team Members has always been at the forefront of our operations.  We take great pride in our cleanliness standards at GullWing and our commitment has never been as strong as it is today.  We are taking additional precautionary measures to ensure our facilities are maintained to the highest standards and to do our part in reducing the spread of coronavirus. These additional measures include:

- Social Distancing is a required practice for all Guests throughout the Resort.

- Guests are encouraged to wear protective face coverings throughout the Resort.

- We ask that anyone who has been exposed to or experienced symptoms of COVID-19 within the past 14 days to not enter the Resort.

- All Team Members are monitored for symptoms daily and are required to use PPE, including masks or face coverings and disposable gloves, as well as barriers where appropriate.

- Our housekeeping teams are spending extra time sanitizing high traffic and high-touch areas including but not limited to hallways, elevators, door handles, thermostats, remote controls, telephones, and all in-room touch points.

- We have suspended daily housekeeping services and provide a contactless delivery to suites as needed.

- In-Rooms sanitization supplies are available upon request.

- We are continuing to use only commercial-grade cleaning and disinfecting products manufactured by Ecolab or Proctor & Gamble that are known to kill coronavirus and other bacteria on surfaces.

- Our guest services team is disinfecting lobby and front desk areas after use and at a minimum of once an hour.

- We will continue to educate our Team Members and Guests on how to stay healthy with the use of signage and company newsletters.

On behalf of all of our team members in southwest Florida, we thank you for your confidence in us and look forward to seeing you on an upcoming visit.

Alert:
Our Commitment to Guest Safety during COVID-19
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